We’re so glad you’ve chosen Onyx for your care. To help you get the most out of your experience, please take a moment to review our clinic policies and communication guidelines. These ensure that every patient receives the thoughtful, focused care they deserve.
Our doctors stay fully focused on the patient they are with. Onyx operates as a high-quality medical clinic, not a concierge or unlimited-access practice. This ensures every patient receives thoughtful, individualized care.
- Medical questions, treatment changes, and in-depth updates are best handled during a scheduled appointment.
- Appointments allow your doctor to review your history, labs, and treatment plan without rushed decision-making.
- Response Time: Please allow up to 48 business hours for email or text replies.
- Complex Questions: If a message requires medical decision-making, we will ask you to schedule a visit.
- Emergencies: Call 911 or visit urgent care. Do not text or email, as we are not an emergency clinic.
- Cancellation Policy: Cancelling within 48 business hours results in a cancellation fee. Telemedicine is available if needed.
- Late Arrivals: Arriving more than 10 minutes late may require rescheduling and may result in a fee.
- No-Shows: Missed appointments without notice incur a fee with no exceptions.
- New Prescriptions: Require an appointment to ensure safe, appropriate care.
- Standard Refills: Allow up to 72 business hours. Active patient status and current labs may be required.
- Semaglutide & Tirzepatide: Refills require a follow-up appointment. Please allow up to 10 business days for processing.
- Lab Reviews: All results are reviewed during follow-up appointments for accuracy and clarity.
- Lab Scheduling: Orders are uploaded to your portal. Please schedule directly with your chosen lab.
- Turnaround Time: Most results take up to 10 days.
- Insurance Coverage: We recommend contacting your insurance provider to confirm coverage before testing.
Tip: Low-cost self-pay lab options are available.
We can assist with FMLA, school or work accommodation letters, and other documentation.
- Form Fee: Starts at $25 depending on complexity.
- Turnaround: Up to 72 business hours. Rush options may be available for an additional fee.
- Some forms require an appointment to complete accurately.
For safety and potency, we recommend purchasing supplements directly from Onyx or our Fullscript dispensary.
- Ensures verified quality and proper storage.
- Protects against counterfeit or expired products found online.
- Follow-ups are typically recommended every 1–6 months for optimal care.
- If it has been over 2 years since your last appointment, a new patient or extended visit is required.
Onyx is committed to a supportive, professional environment. We maintain a zero tolerance policy for disrespectful or inappropriate behavior toward any staff member.